The District Direct Partner Portal Launched on Monday, February 27, 2023
DCAS is launching the District Direct Partner Portal which enables District Long Term Care (LTC) providers to submit and manage applications in a single online source.
What can you do in the Partner Portal?
- View Person Records
- Submit Applications
- Upload Forms and Verification Documents
- Submit Change of Circumstances
- Submit a Renewal in DCAS on Behalf of their Patients
- Submit an Inquiry to Communicate with Caseworkers
PLEASE NOTE: When you login on Monday, February 27th, you'll be able to submit new applications. Your existing cases will not be visible until Tuesday, February 28th.
Which system does the Partner Portal replace?
The Partner Portal replaces QuickBase for Long-Term Care (LTC). Once the Partner Portal is live, Medicaid long-term care applications submitted through Quickbase and DC Care Connect will no longer be reviewed and processed; all applications must be submitted through the Partner Portal instead. You'll be able to work the backlog of applications within Quickbase until the sunsetting of the Quickbase application 90 days after the launch.
The Partner Portal does not replace DC Care Connect (DCCC) or the Medicaid Client Information System (MCIS). Partners will still access DCCC and MCIS as part of the LTC intake processes to conduct a Level of Care (LOC) assessment. There is an automatic interface that calls for the LOC assessment in DCCC to clear the verification requirement in DCAS. Since the LOC verification is happening via this interface, no additional documentation needs to be uploaded to the District Direct Partner Portal for the LOC verification requirement.
There is also an automatic interface that calls for LOC assessments performed by the Department of Disability Services (DDS) / Intellectual and Developmental Disabilities (IDD) in MCIS. This interface will automatically clear the LOC verification requirement as well.
What do you need to use the Partner Portal?
View our Check List to see what you'll need to use the Partner Portal. You can also view the Frequently Asked Questions (FAQs). If you have an account, you can start using the Partner Portal today.
Partner Portal Accounts
Partners will need to establish their new District Direct Partner Portal accounts before getting started. Existing partners should have received an email to establish their accounts prior to launch.
Person Records
Partners can search for a person in DCAS to view his or her name, address, last four of the social security number, and Medicaid ID. Searching for a Person Record is mandatory even if you know the patient is new to DCAS. After doing the person record search, partners can register any person who is not already in DCAS.
If a profile is created in DCCC or MCIS, this does not automatically create a Person Record in DCAS. You must register the person in DCAS directly.
Applications
Partners can complete an online medical application with a Long-Term Care (LTC) Supplemental Form. The District Direct Partner Portal also allows partners to upload application documents. Once an application/form is processed in DCAS, verifications will be raised on the LTC Product Delivery Case (PDC). Partners can upload verification documents on behalf of their patients using the District Direct Partner Portal in order to clear the verification requirement(s).
Partners can view specific applications, documents, and inquiries related to their patients' cases. A partner is automatically linked to a patient's applications, documents, or inquiries as long as the partner submitted the application, document, or inquiry using the District Direct Partner Portal.
If an application or document was submitted to a caseworker for processing (e.g., using the document upload function), the caseworker can link a partner to view these items after processing in DCAS is complete.
Change of Circumstances
Partners can use the Guided Change to report changes in address(es) for their patients. Partners can submit a change of circumstance on behalf of their patients by completing the Change script in the District Direct Partner Portal.
Partners can also report transitions using the Guided Change for Transitions. The ESA Request for Action Form (Form 1346) can also be uploaded using the District Direct Partner Portal.
Renewals
Partners can view renewal information for their patients' LTC cases. A renewal can also be submitted on behalf of the patient using an online Renewal script in the District Direct Partner Portal, which is prepopulated with information from the patient's case. Partners can also upload renewal documents using the District Direct Partner Portal.
Document Uploads
Any partner who is logged in to the District Direct Partner Portal can upload a document for a patient. Caseworkers can also upload change documents (Form 1445) which includes the patient pay ability calculation. Verification documents that are uploaded for a patient's case will be reviewed by a caseworker.
Inquiries
Partners and caseworkers can communicate regarding a patient's case by creating an inquiry. Any partner who is logged in to the District Direct Partner Portal can create an inquiry. Inquiries can be found on the "All Inquiries" screen as well as the "Person Inquiries" screen.
SUPPORT & RESOURCES
Support and training are available on the Partner Portal Training website which includes:
For questions, please refer to our FAQs.