The District recently launched its new integrated health and human services eligibility system, District Direct!
Learn how District Direct may impact your organization and the steps to take to help with the transition.
What is District Direct?
District Direct provides residents with efficient and effective access to Medicaid, SNAP and TANF, Alliance and Immigrants Children's Program. The goal of the new integrated eligibility system to ensure District residents are connected to the tools and services that can enable them to live healthier, productive lives.
Through District Direct, DC residents can submit one application for Medicaid, SNAP, and TANF, Alliance and Immigrants Children's Program applications, benefit recertifications and renewals, upload verification documents, view upcoming and past benefit distributions, view benefit notices in real-time, and update personal/household information.
What changed?
District Direct launched a new enhanced online and paper application that enables residents to apply for multiple benefits at one time. All older application forms and systems will sunset and will be phased-out within 60 days of the launch (February 2022).
Residents will now have more access points to apply for or manage their benefits:
Mobile Application
Available on Android and iOS
District Direct Call Center
(202) 727-5355
Enhanced Paper Application
How does this affect me or my organization?
Providers or partner organizations that actively help residents apply for benefits, including Long Term Care, will be required to utilize new applications, forms, and systems to apply, recertify, and renew coverage for Medicaid, SNAP, TANF, Alliance and Immigrants Children's Program benefits.
Other organizations and providers should not be affected.
What steps should I take to prepare?
To help navigate these changes, the Department of Health Care Finance is offering providers and partner organizations following targeted virtual information and training sessions. Please review the intended audience for each session to ensure it is the right fit for you or your organization.